Successfully engage members to close CMRs
Improve quality of care and elevate plan performance by connecting with members to complete comprehensive medication reviews (CMRs).
Addressing quality thresholds with preferred CMR execution
Gain expanded CMR support for newly qualified members
Enhanced targeting criteria for the Medicare Part D Medication Therapy Management (MTM) program means that more members — an additional 3.5 million* — require documented support for services including CMRs.
Delivered by a trusted partner in care
We serve more than 5 million patients every day to meet their medication needs and provide consultative support. Our established trust and expertise uniquely position us to reach and engage your members for successful CMR closure.
Boost CMR closure with our enhanced patient engagement model
The CVS Center of Excellence (CoE) model is the latest example of CVS transforming pharmacy care to provide more meaningful support for your members. CVS CoE pharmacy teams are specially trained in member outreach and motivational interviewing, and operate outside of the traditional workflow in dedicated space to allow for focused, high-impact clinical conversations. They are located across the country and connect with patients primarily in their local states, allowing for a more personalized CMR experience for your members.
Hear more from CVS Pharmacy patients and pharmacists:
"I personally enjoy performing CMR's since we get to counsel patients more thoroughly on their medications […] some patients unfortunately don't know why their medication is prescribed.”
– CVS Pharmacist
“At our age, we do forget a little bit. I try not to, but I don't remember as well as I did, […] This is kind of helpful to make sure that I do know what I'm taking.”
– CMR Patient
“Patients were overjoyed and loved it. They had a lot of questions. Some wanted to know if they could get a CMR for someone else in their family, […] .”
– CVS Pharmacist
“I felt that [CVS was] paying attention. I didn't have any drugs that were going to react to each other. That made me feel a little secure, since I take so many.”
– CMR Patient
Driving powerful results
76%
of CMRs completed by CVS Pharmacy* are the first for reached patients
Discover more solutions for enhanced support
Vaccination services
Help reduce absenteeism, meet immunization requirements and protect the health of your students, members or employees with on-site vaccine clinics.
Adherence
Help members with diabetes, cholesterol or hypertension achieve or maintain optimal adherence to their medications with high-touch, personalized adherence support from our trusted pharmacy teams.
Gaps in care
Close critical gaps in care tied to quality performance with personalized outreach and omnichannel support.
Formulary optimization
Support your formulary strategy by driving therapeutic conversion to desired, cost-effective medication alternatives.
Additional solutions
Explore additional solutions that help you engage and support your members to promote plan differentiation, enrollment and overall performance.
Let’s discuss how we can support your business
Ready to learn more about our solutions?
Discover our latest news and insights
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*FOR AN ADDITIONAL 3.5M: CY2025 Medicare Advantage and Part D Final Rule
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*FOR 60% OF PATIENTS: CVS Health® Enterprise Analytics, May 2024.
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*FOR 76% OF CMRS: CVS Health® Enterprise Analytics, May 2024.
