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Successfully engage members to close CMRs

Improve quality of care and elevate plan performance by connecting with members to complete comprehensive medication reviews (CMRs).

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Addressing quality thresholds with preferred CMR execution

Gain expanded CMR support for newly qualified members

Enhanced targeting criteria for the Medicare Part D Medication Therapy Management (MTM) program means that more members — an additional 3.5 million* — require documented support for services including CMRs.

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Delivered by a trusted partner in care

We serve more than 5 million patients every day to meet their medication needs and provide consultative support. Our established trust and expertise uniquely position us to reach and engage your members for successful CMR closure.

Maximize CMR closure with our enhanced patient engagement model

  • Two CVS Pharmacy workers discussing a prescription shown on a computer screen.

    Our model allows pharmacists with a passion for patient care to receive specialized training to perform CMRs.

  • A CVS pharmacist looking at their computer screen in an office.

    We give pharmacists more time and a deeper opportunity to support patient needs with dedicated workspaces.

  • A CVS Pharmacy technician talking on the phone while checking a computer screen.

    Our team leverages tech-enabled systems for patient outreach and follow-up, including real-time scheduling for health service needs.

Driving powerful results

60%

of patients reached by CVS Pharmacy complete a CMR*

76%

of CMRs completed by CVS Pharmacy* are the first for reached patients

Discover more solutions for enhanced support

Vaccination services

Help protect your members with flexible, convenient vaccination options, available at on-site clinics or a nearby CVS Pharmacy location.

Learn about vaccination services
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Adherence

Help members with diabetes, cholesterol or hypertension achieve or maintain optimal adherence to their medications with high-touch, personalized adherence support from our trusted pharmacy teams.

Learn about our adherence solution
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Gaps in care

Close critical gaps in care tied to quality performance with personalized outreach and omnichannel support.

Learn about our gaps in care solution
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Formulary optimization

Support your formulary strategy by driving therapeutic conversion to desired, cost-effective medication alternatives.

Learn about formulary optimization
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Additional solutions

Explore additional solutions that help you engage and support your members to promote plan differentiation, enrollment and overall performance.

Learn about additional solutions
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Let’s discuss how we can support your business

Ready to learn more about our solutions?

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